Movers Harringay Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Harringay provides removal, relocation, packing, and related services to private and business customers. By placing a booking with Movers Harringay, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the person, firm, or company requesting the services of Movers Harringay.

1.2 Company means Movers Harringay, the removal service provider.

1.3 Services means any removal, delivery, packing, loading, unloading, storage coordination, or related services supplied by the Company to the Customer.

1.4 Goods means all items, belongings, furniture, boxes, and any other property handled, packed, or transported by the Company on behalf of the Customer.

1.5 Service Area means the geographical areas in which the Company normally operates and is available to provide services, as communicated by the Company from time to time.

1.6 Contract means the agreement between the Customer and the Company for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides household and commercial removals, man and van services, packing and unpacking, furniture disassembly and reassembly, and related services within its service area and, where agreed, to other locations.

2.2 The exact scope of services, including the number of personnel, size of vehicle, estimated duration, and any additional services such as packing materials, will be specified in the quotation or booking confirmation issued by the Company.

2.3 The Company reserves the right to refuse to transport or handle any items that, in its reasonable opinion, present a risk to health and safety, are prohibited by law, are insufficiently or inadequately packed, or may cause damage to the vehicle, premises, or other goods.

3. Booking Process

3.1 Bookings may be made by the Customer through the Companys accepted communication methods. The Customer must provide accurate and complete information about the removal, including but not limited to:

a the collection and delivery addresses, including any access restrictions;

b the type and approximate number or volume of goods to be moved;

c any particularly heavy, bulky, fragile, or high-value items;

d whether packing services and materials are required;

e desired dates and times for the service.

3.2 Following receipt of the Customers enquiry, the Company may provide a quotation based on the information supplied. Quotations are usually estimates and not fixed prices unless expressly stated as a fixed price in writing.

3.3 A booking is only confirmed once the Customer has accepted the quotation and any requested deposit has been received by the Company. Until such time, any dates or times discussed remain provisional and subject to availability.

3.4 The Customer must promptly notify the Company of any change in circumstances that may affect the booking, including changes in addresses, access, volume of goods, timings, or special requirements. The Company reserves the right to adjust the price or terms if such changes materially affect the services.

4. Access, Parking, and Customer Responsibilities

4.1 The Customer is responsible for ensuring that adequate access is available at both collection and delivery addresses, including reserved parking spaces or any required permits, clear hallways, stairways, and lifts suitable for the transportation of the goods.

4.2 The Customer must comply with all local parking, loading, and access regulations and is responsible for any penalties, charges, or fines incurred due to inaccurate information provided or a failure to arrange suitable parking.

4.3 The Customer must be present or represented at the collection and delivery addresses throughout the service to provide instructions, confirm items to be moved, and check that premises are left in an acceptable state.

4.4 The Customer is responsible for ensuring that all goods are prepared, packed, and labelled appropriately, unless packing services are being provided by the Company. The Company is not responsible for the internal condition of packed containers that it did not pack.

5. Payments and Charges

5.1 Prices will be provided to the Customer in a quotation or booking confirmation. Charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed.

5.2 The Company may require a deposit to secure a booking. The amount of the deposit and the due date for payment will be stated in the quotation or booking confirmation.

5.3 Unless otherwise agreed in writing, any balance of the charges is due for payment immediately upon completion of the services or, in the case of larger moves, in advance on or before the service date.

5.4 The Company reserves the right to charge additional fees in the following circumstances:

a delays caused by the Customer or by circumstances within the Customers control, including waiting for keys or access;

b significantly greater volume or weight of goods than originally declared;

c additional services requested on the day of the move, such as extra packing or additional trips;

d difficult access, such as long carries, multiple flights of stairs, or no lift where one was originally indicated;

e any tolls, congestion charges, parking fees, or fines incurred while performing the services due to inaccurate information or lack of arrangements by the Customer.

5.5 All payments must be made using methods accepted by the Company. The Company may apply late payment interest and administration charges for overdue invoices in accordance with applicable law.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Company. Any request for cancellation or amendment should be made as early as possible.

6.2 The Company reserves the right to apply cancellation charges as follows, unless otherwise stated in writing:

a where cancellation is made more than 7 days before the scheduled service date, any deposit paid may be refunded or credited, less any reasonable administrative costs incurred by the Company;

b where cancellation is made between 7 days and 48 hours before the scheduled service date, the Company may retain all or part of the deposit and may charge a percentage of the quoted price to cover lost bookings and administrative costs;

c where cancellation is made less than 48 hours before the scheduled service date, the Company may charge up to 100 percent of the quoted price.

6.3 If the Customer wishes to change the date, time, or scope of the services, the Company will endeavour to accommodate the request but cannot guarantee availability. The Company may revise the price or terms to reflect any changes.

6.4 The Company may cancel or postpone a booking where it is unable to perform the services due to reasons beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, illness or injury of key personnel, mechanical breakdown, or other operational issues. In such cases, the Company will, where possible, offer an alternative date or time or provide a refund of any deposit paid, and this will be the Companys entire liability.

7. Excluded and Hazardous Items

7.1 Unless expressly agreed in writing, the Company will not handle, pack, or transport:

a firearms, ammunition, explosives, or weapons;

b flammable, corrosive, toxic, or hazardous materials;

c gas cylinders or pressurised containers;

d perishable goods, live animals, or plants;

e cash, bonds, securities, precious metals, jewellery, watches, or other items of exceptional value;

f items that are illegal to possess, transport, or dispose of under applicable law.

7.2 If such items are presented without the Companys knowledge or consent, the Company may remove, refuse to transport, or dispose of them, and the Customer shall be liable for any resulting costs, losses, or damages.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in handling, packing, and transporting the Customers goods. However, the Companys liability for loss of or damage to goods, or for delay in providing services, is subject to the limitations in this clause.

8.2 The Company will not be liable for any loss, damage, or delay arising from:

a the Customers failure to adequately pack goods where packing services are not provided by the Company;

b normal wear and tear, scratching, scuffing, or deterioration due to the nature or condition of the goods;

c pre-existing defects, fragility, or inherent vice in the goods;

d handling of goods that the Company advised should not be moved or required special preparation that was not undertaken;

e acts or omissions of the Customer or any third party, including contractors not engaged by the Company;

f circumstances beyond the Companys reasonable control, including but not limited to weather, traffic conditions, road closures, accidents, strikes, or public authority actions.

8.3 Unless agreed otherwise in writing, the Companys total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited per job to a reasonable amount, taking into account the charges paid for the services and the nature of the goods. The Customer is encouraged to arrange adequate insurance for their goods in transit and in storage.

8.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, however arising.

8.5 The Customer must inspect the premises and goods at the conclusion of the services and promptly notify the Company of any apparent loss or damage. Any claim for loss or damage must be made in writing to the Company within a reasonable time from the date of the service, providing full details and evidence of the alleged loss or damage. Failure to do so may prejudice the Companys ability to investigate and may affect any potential claim.

9. Waste, Disposal, and Environmental Regulations

9.1 The Company complies with applicable waste and environmental regulations in the course of providing its services. The Company is not a general waste carrier unless expressly stated and will only remove items that form part of the agreed services.

9.2 The Customer must not ask the Company to dispose of any controlled, hazardous, or prohibited waste, including electrical goods, chemicals, or construction debris, unless this has been specifically agreed and lawful disposal arrangements are in place.

9.3 Where the Company agrees to remove unwanted items for disposal or recycling, the Customer confirms that they have full authority to dispose of those items and that they are free from any third party interests.

9.4 Any additional charges incurred for lawful disposal, recycling, or special handling of items will be payable by the Customer in addition to the standard service charges.

10. Customer Warranties

10.1 The Customer warrants that:

a they are the owner of the goods or duly authorised by the owner to enter into this contract;

b the goods do not include any items that are prohibited or hazardous as described in these Terms and Conditions;

c all information supplied to the Company is accurate, complete, and not misleading;

d the premises involved in the move are safe and suitable for the Companys personnel and vehicles to access.

10.2 The Customer shall indemnify the Company against all claims, costs, damages, and losses arising from any breach of these warranties.

11. Delays and Waiting Time

11.1 While the Company will use reasonable efforts to adhere to agreed arrival and completion times, such times are estimates and not guaranteed, as they can be affected by traffic, weather, access, and other external factors.

11.2 The Company shall not be liable for any losses or expenses incurred by the Customer as a result of delay, provided the Company has acted with reasonable care and diligence.

11.3 Where the Company experiences waiting time due to delayed access, unavailability of keys, or other factors outside its control, the Company may charge for such waiting time at its standard hourly rates.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, rectified.

12.2 The Company will use reasonable efforts to respond to and resolve complaints promptly and fairly. The Customer is expected to cooperate fully with any investigation, including providing supporting information and access for inspection if necessary.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data about the Customer and, where relevant, other individuals involved in the booking. Such data may include names, addresses, contact details, and service-related information.

13.2 The Company will use personal data only for the purposes of administering bookings, providing services, processing payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any disputes or claims arising out of or in connection with them, or with the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 The Contract is between the Company and the Customer only. No third party shall have any rights to enforce any of its terms.

15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the services.

By confirming a booking with Movers Harringay, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.