Movers Harringay Privacy Policy
This Privacy Policy explains how Movers Harringay collects, uses, stores, and protects your personal data when you use our services. It applies to all Movers Harringay customers in our service area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise interact with us in relation to moving and associated services.
Who We Are and Scope of This Policy
Movers Harringay is a removals and moving services provider operating in the Harringay area and surrounding locations. In the context of applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, Movers Harringay acts as the data controller for the personal data described in this Privacy Policy.
This Privacy Policy covers all personal data that we process about our residential and commercial customers, as well as prospective customers who request information about our services in the Harringay area.
Personal Data We Collect
We collect and process different categories of personal data, depending on how you interact with us and which services you use. This may include:
Identification and contact details: name, address, moving addresses, postcode, and other basic identifying details necessary to arrange and deliver our services.
Communication details: information you provide when you contact us by any means, including the content of your messages and any information you provide when requesting a quote or making a booking.
Service and booking information: dates and times of your move, inventory or description of items to be moved, access details for properties, any special instructions or notes you provide, and records of services we have provided to you.
Payment related details: basic information necessary to process your payment and maintain proper accounting records, such as payment method and transaction details. We do not store full payment card details when payments are processed through secure payment providers.
Technical and usage information: limited data about how you access our online information, such as basic device and interaction information, where this is necessary to operate and secure our online services. We do not seek to identify you from this information unless required for security or legal reasons.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, provide instructions for your move, or communicate with us about our services. This may be done in person, over the phone, or through electronic means.
We may also receive personal data indirectly when another person arranges a move on your behalf or provides your contact or address details so that we can deliver services. In such cases, we will treat that data in accordance with this Privacy Policy.
Lawful Bases for Processing Your Data
We only process your personal data when we have a valid lawful basis under applicable data protection law. Depending on the situation, we may rely on the following lawful bases:
Performance of a contract: We process your personal data when it is necessary to provide our moving services, including issuing quotes, confirming bookings, planning and carrying out your move, communicating with you about your booking, and dealing with follow up matters.
Compliance with legal obligations: We may process your personal data where necessary to comply with our legal obligations, such as accounting, tax records, responding to lawful requests from public authorities, or fulfilling health and safety requirements.
Legitimate interests: We may process your data for our legitimate interests, provided that these are not overridden by your rights and interests. This can include managing and improving our services, keeping appropriate business records, preventing fraud or misuse of our services, and handling queries or complaints.
Consent: In specific cases, we may rely on your consent to process certain personal data, for example for optional communications. Where we rely on consent, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the purposes described below and for closely related purposes that are compatible with them:
To provide and manage our removals and related services, including assessing your requirements, preparing quotes, scheduling moves, managing logistics, and carrying out collection and delivery.
To communicate with you about your enquiries, quotes, bookings, or any issues that arise before, during, or after your move.
To manage payments, invoicing, and accounting records relating to the services we provide.
To maintain our internal records, improve the efficiency and quality of our services, and manage our business operations.
To protect our business and customers, including by detecting and preventing fraud, resolving disputes, and enforcing our terms and conditions.
To comply with legal and regulatory obligations and to cooperate with competent authorities where necessary.
Data Retention Periods
We keep your personal data for no longer than is necessary for the purposes for which it was collected. Retention periods are determined based on legal requirements, accounting rules, and our business needs.
Typically, records relating to your booking, such as invoices, contracts, and essential correspondence, are retained for several years in line with legal and tax obligations. Operational records that are no longer required will be deleted or anonymised when no longer needed for the original purpose, for legitimate business interests, or legal obligations.
Where we rely on your consent for specific processing, we will retain the relevant data only for as long as your consent remains valid or until you withdraw it.
Sharing Your Data and Use of Processors
We may share your personal data with trusted third parties that support our operations and enable us to provide services to you. These third parties act as data processors and may include:
Service partners that support logistics and operational aspects of your move, where such sharing is necessary to complete the service you requested.
Payment and financial service providers that process transactions and help us manage billing and accounting.
IT and systems providers that supply and maintain the systems, applications, and storage that support our business operations.
Professional advisers, such as accountants or legal professionals, where this is necessary for the management of our business and compliance with our legal obligations.
All processors acting on our behalf are required to process your personal data only in accordance with our instructions and to implement appropriate technical and organisational measures to protect your data.
We may also share personal data with public authorities or other third parties where required by law, in connection with legal claims, or to protect our rights, property, or safety and that of our customers.
International Data Transfers
Our main processing activities are carried out within the United Kingdom. If we ever need to transfer your personal data to a country outside the United Kingdom or European Economic Area, we will ensure that an adequate level of protection is in place. This may include using standard contractual clauses or other appropriate safeguards recognised under data protection law.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the data we hold about you, together with certain information about how we process it.
Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You can request that we restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our processing.
Right to object: Where we rely on legitimate interests as our lawful basis, you have the right to object to our processing of your personal data on grounds relating to your particular situation. We will then stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.
Security of Your Personal Data
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or damage. These measures are reviewed and updated from time to time in line with legal and technological developments.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
